Price/Ship/Return/Cancel

PRICING

All prices quoted are in Canadian Dollars and includes all applicable Canadian Federal and Provincial taxes.
 

SHIPPING:

At this time, Souci Souci only sells and ships within the provinces and territories of Canada through Canada Post.
Souci Souci will make every effort to process your order within two business days.  Once your order has been shipped, you can expect your order to arrive within 2-9 business days for regular parcel service.
*Please note shipping times may be affected by COVID-19 disruptions.
 
CHRISTMAS 2022 MAILING CUTOFF DATES:
We will not be posting shipping deadlines for this holiday season as we cannot guarantee delivery dates.  Due to the impact of COVID-19, Canada Post is encouraging everyone planning to send parcels as early as possible. Given the high volume of parcels expected this year, please allow for extra delivery time.
Additionally, we will not be offering any rush delivery service this year. Orders will be processed and shipped as received. As such, please shop as early as possible to avoid unexpected delays.
Please note that the last day to shop with us is on Dec 16th, 2022.  We will be closed from December 17th, 2022 to January 2nd, 2023. Orders placed during this time will be processed on January 3rd, 2023.
 

RATES:

Canada Post Shipping Terms (Non-Seasonal Period):

Souci Souci offers free shipping on all order $175 or more excluding taxes.

For all orders less than $175 excluding taxes, Souci Souci charges a flat fee of $15.00 for orders up to 5.0kg for Canada Post Regular Parcel Service during non holiday season.  Shipping within the province of Ontario will be $12.00 for orders up to 5.0kg for Canada Post Regular Parcel Service.  If the actual cost of shipping of your order is less than the flat rate, we will refund  the difference directly to your method of payment.  
 

RETURNS:

If you’re not happy with a product, simply email us (hello@soucisouci.com) for a return authorization number within 10 days of receipt of your product for a full refund of the product price plus applicable taxes. Products can only be refunded and cannot be exchanged. Items must have a minimum of 75% of the contents and all original packaging to qualify.

Please note that we can only return products directly purchased from soucisouci.com

Items must be returned to Souci Souci within 10 days of receipt of the return authorization number.  Refunds are not eligible for items arriving without a valid return authorization number. Customers are responsible for shipping return costs.

We will refund your credit card within 10 days of receiving your returned items providing it meets the conditions above. You will receive an email confirmation when the returned items are received and processed.

Original shipping charges are not refunded in the case of a return, unless the return is a result of our error.
 

ORDER CANCELLATIONS:

If for any reason, you wish to cancel your order, you may only do so prior to the shipment of your order via email to hello@soucisouci.com.  We regret that we cannot cancel orders that have been processed and shipped.

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